We work hard to ensure fast, discreet, and reliable delivery. Please review the details below so you know what to expect when ordering with us.
1. Order Processing:
Order Confirmation - You will receive an email confirmation once payment has been successfully processed.
Cut-Off Time - Orders placed after 2:00 PM PST (Monday–Friday) begin processing the next business day.
Processing Time - Most orders are processed within 24–48 business hours (excluding weekends and holidays).
Payment Requirement - Orders will not begin processing until payment has cleared.
Shipping Notification - A tracking number will be emailed to you once your order is dispatched.
High-Demand Periods - During holidays or sales events, processing times may be extended.
Tip - Place orders early in the week to avoid weekend-related delays.
2. Shipping Expectations:
Shipping Costs:
Free shipping on all orders over $90.
Orders under $90 pay shipping amount shown at checkout.
Packaging:
All orders are shipped in discreet, odour-proof, and tamper-evident packaging to ensure privacy and product safety.
Carriers:
We ship via Purolator Express and Canada Post Xpresspost.
Customers may select their preferred carrier at checkout (subject to availability).
In the event of service disruption (e.g., strike), we may substitute an alternative carrier.
Contact us before ordering if special arrangements are required.
Delivery times:
Delivery estimates begin after dispatch.
Typical delivery is 2–3 business days, depending on your location.
Delivery times are estimates only and not guaranteed.
Delays may occur during high-volume periods (e.g., holidays).
Tracking:
All shipments include tracking for transparency and peace of mind.
Tracking updates may take up to 24 hours to appear active following dispatch.
3. Delivery Restrictions:
Eligible Destinations:
We ship only to addresses within Canada.
We do not ship to hotels.
Legal Requirements:
Age verification with government-issued ID upon delivery is mandatory. Carriers will not release packages without verifying the recipient is of legal age.
The recipient can be someone other than the addressee/original purchaser.
A signature from the recipient may be required at the time of delivery.
Undeliverable Packages:
If a package is undeliverable due to an incorrect address, failed age verification, unavailability of addressee, or refused delivery, it may be returned to us.
Reshipping in such circumstances will incur a additional costs. For full details please see our please see our Refund (Store Credit) & Reshipment Policy.
4. Delivery Issues and Delays:
Lost Packages - If tracking does not update for 5 business days, we will open a trace with the carrier. If recovery is not possible, a replacement will be issued according to our Refund (Store Credit) & Reshipment Policy.
5. We Are Not Responsible For:
Carrier delays due to weather, logistical issues, industrial action, or regulatory checks.
Packages marked “Delivered” but subsequently lost or stolen. In such cases, customers must contact the carrier directly.
Consequential losses or damages arising from shipping delays.
For more information on how delivery issues are dealt with please see our Refund (Store Credit) & Reshipment Policy.