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When can I cancel my order?

Want to cancel your order? Details on timing and process here.

K
Written by Kane
Updated over 3 months ago

How can I cancel an order before I've paid?

  • You don't need to cancel unpaid orders - they won't be processed by us.

  • If you make a mistake, you can start over with a new order.

  • If you want us to cancel an order, drop us a line and we will sort it out.

How can I cancel my order after I've paid?

  • Order status is 'Processing':

    • It's still possible to cancel.

    • You will receive a full refund in the form of store credit.

  • Order status is 'Completed' - it's no longer possible to cancel an order.

  • Should you wish to cancel an order, contact us ASAP - sometimes things move very quickly (sometimes orders are packed and shipped 1 hour after payment).

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