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What to do if I forgot to add the order number with the Interac E-Transfer?

Forgot to include your order number with your Interac payment? Here's what to do.

K
Written by Kane
Updated over 3 months ago

If you forgot to add you order number with the transfer, we can match it manually (though this will likely result in delays).

What to do:

  1. Send us a message with:

    1. Your order number

    2. A screenshot from your banking app showing:

      1. The 'sent to' address

      2. The transaction total

      3. The transaction status

  2. Ask to speak to a human agent

What happens next:

  1. We’ll go into our banking records and manually match the payment

  2. Your order status will change from 'On Hold' to 'Processing'

  3. You'll receive a payment confirmation email

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