If you're waiting on a reply from one of our staff, you should hear back within 1 business day.
It could be a lot sooner depending on when you reach out.
Weekends and public holidays may affect the response timeline.
Our AI assistant (Junie) is always online however, so if you're in a hurry, consider using Junie to access our knowledge resources.
How long will it take to get a response from a human agent via email or chat?
Want to talk to a person? Here's how long that might take - and what to do if you don't want to wait.
K
Written by Kane
Updated over 3 months ago