If your payment is showing as Pending in your bank, it’s usually due to one of the following reasons:
1. The email address doesn’t match
If the transfer was sent to an email different from the one shown at checkout, it won’t reach us.
Solution: Ask your bank to cancel the transfer and resend it to the correct email address.
2. Your bank is holding the transfer
Banks sometimes place temporary holds for manual fraud checks.
Usually cleared within a few hours, but in some cases 1-2 business days.
What you can do:
Wait for your bank to release it.
Call your bank and request immediate release (they often will if asked).
Ask your bank to cancel the transfer if you prefer to resend.
Autodeposit explained
We use Autodeposit, which means:
We don’t need to accept the transfer - it deposits automatically if the email is correct.
You don’t need to provide a security question/answer (except some credit unions, like Connexus, that still require one).
If your payment is pending, you’re not waiting on us to accept.
👉 If the transaction was successful the transfer status should be either Autodeposited, Deposited, Completed, or Received (depending on your bank).