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What if my order is returned to sender?

Returned packages: causes, notifications, and re-shipping fees explained.

K
Written by Kane
Updated over 3 months ago
  • If a package is returned to us we'll let you know once it arrives. Re-shipping fees will apply if the return is due to:

    • Incorrect address

    • Failed ID verification

    • Refusal of delivery

    • No one available at delivery (and subsequently, no one picks up from pickup point)

    If you know a package is being returned, please drop us a line so we know in advance.

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