Grizzly

Find out which shipping services we use and how we handle carrier disruptions.

What shipping methods do you use?

Learn about our free shipping threshold and how shipping costs are applied to smaller orders.

Is shipping free?

Typical shipping timeframes and reasons your delivery might take longer.

How long does shipping take?

Yep! You can track your order - just give it a bit of time to update.

Can I track my order?

Yep - our packaging’s plain, smell-proof, and sealed tight to keep things private.

Is the packaging discreet?

No one home? Don’t worry - your order will be waiting at the post office with a pickup notice.

What if no one is home at delivery?

Returned packages: causes, notifications, and re-shipping fees explained.

What if my order is returned to sender?

If your package goes missing, we’ll track it down or send a replacement - no worries.

What happens if my package is lost?

Entered the wrong address? Here's how to sort that out.

What can I do if I entered an incorrect or incomplete address at checkout and my order has shipped?

If your package shows as delivered but is missing, here’s what to do - and how we can help.

Do you cover stolen packages?

Still waiting on your tracking email? Here are some possible reasons why -  and what to do next.

Why haven't I received a tracking email yet?

This guide covers how to update your shipping address and what to do if your order has already shipped.

How can I change the shipping address?

Kane

Shipping & Delivery FAQs

Find answers and get help from Intercom Support and Community Experts

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