1. Check your spam or junk folder
Sometimes tracking emails get filtered out automatically. Be sure to check all folders, especially if this is your first order with us.
2. Your order may not have shipped yet
We typically take 1–2 business days to process and ship orders.
Orders placed on weekends or public holidays are processed the next business day
During busy periods, fulfilment may take a bit longer
You should be sent a tracking email as soon as your order is dispatched.
Has it been more than 3 business days?
If it’s been 3+ business days and you still haven’t received tracking info, please contact us with your order number. We’ll look into the matter for you.