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What should I do if I received the wrong item?

Sent the wrong item? We'll sort it out. Here's how.

K
Written by Kane
Updated over 3 months ago

If you've received a product you didn't order:

  • You need to notify us within 72 hours of delivery.

  • You need to provide:

    1. Your order number

    2. Photograph(s) of the incorrect item received

  • You may be asked to return the incorrect item (unused, sealed, and in its original packaging) before we proceed. Some store credit will be provided for your time.

Once the issue has been verified, we'll provide store credit to straighten things up.

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