Grizzly

Lost order process: tracing, claims, and free reshipment timeline.

What happens if my order is lost in transit?

Item damaged in transit? Here's what to do.

What should I do if my item arrives damaged?

Defective product policy: reporting requirements, troubleshooting, and how it's made right.

My product is defective. What can I do?

Sent the wrong item? We'll sort it out. Here's how.

What should I do if I received the wrong item?

If something you ordered was missing from your package at delivery, here's what to do.

What should I do if an item was missing from my package when it arrived?

When reshipment is not available: failed delivery, incorrect address, refusal of delivery, or ID issues.

When am I not eligible for free reshipping?

Kane

What should I do if something goes wrong?

Refund (store credit) & Reshipping FAQs 

Find answers and get help from Intercom Support and Community Experts

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